Frequently Asked Questions

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime.

About Rebates

FirstEnergy’s Pennsylvania utilities' Residential Products Rebate Program offers rebates and energy-efficiency tools to help customers save energy and money. Increased energy efficiency is now more affordable with this program. It's designed to educate customers about the benefits of high-efficiency, energy-saving products and to encourage customers to install these products by providing rebates.

About Rebates

What products qualify for a rebate?

FirstEnergy’s Pennsylvania utilities offer a variety of rebates for ENERGY STAR® certified appliance purchases and HVAC installs and maintenance. For a complete list of available rebates, please visit our page here.

What is FirstEnergy's Pennsylvania utilities Residential Products Rebate Program?

FirstEnergy's Pennsylvania utilities offer rebates for replacing older, inefficient appliances, and heating and cooling equipment, with new high-efficiency models. For a list of qualifying equipment, visit or call 855.897.6394. Appliance and HVAC rebate applications can be completed online or mailed along with proof of purchase for the appliance or equipment purchased and installed. 


ENERGY STAR is the trusted, government-backed symbol for energy efficiency, helping us all save money and protect the environment through energy-efficient products and practices. Products that have earned the ENERGY STAR label meet strict energy-efficiency standards.

How do I know if my product is ENERGY STAR certified?

The ENERGY STAR Product Finder lists the products that have earned the label.

How long will the rebate program be available?

This program is currently available from June 1, 2021, through May 31, 2026. Rules and rebates may change, and funds are limited and subject to availability.

Do I have to be a current customer of one of FirstEnergy's Pennsylvania utilities to receive a rebate?

Yes, only current account holders with West Penn Power, Penn Power, Penelec and Met-Ed may receive rebates.

How is the rebate issued?

A check for the rebated amount will be issued to the account holder.

Is there a deadline to qualify for a rebate?

Yes. Rebates must be submitted online or be postmarked within 90 days of purchase to be eligible for a rebate. Rebate forms may be submitted on the website, by mail or email. The program ends May 31, 2026.

What is an instant discount?

FirstEnergy's Pennsylvania utilities currently offer rebates in the form of an instant discount on many eligible ENERGY STAR certified products at participating Lowes and The Home Depot stores located within our service area. FirstEnergy instant discount stickers are displayed next to products eligible to receive the instant discount. The discount is reflected on the item at the time of purchase, and your sales receipt will not include any instant discount messaging. These instant discounts are not combinable with most mail-in rebates (except the income-eligible additional rebates; see below). These items are eligible for an instant discount at Lowes and Home Depot:

  • Air purifier
  • Dehumidifier
  • Window A/C unit
  • Heat pump water heater
  • Ceiling fan with LED light kit
  • Smart thermostat
How do I apply for a rebate?

If you purchased an air purifier, dehumidifier, window A/C unit, heat pump water heater, or a ceiling fan with an LED light kit at Lowe’s or Home Depot, you may have received the rebate in the form of an instant discount. No additional submissions are necessary.

If you purchased one of the products listed above at a retailer other than Lowe’s or Home Depot, or you purchased an eligible washer, dryer, refrigerator, freezer, dishwasher or pool pump, you may apply for a rebate one of three ways:

  1. Apply online
  2. Email the completed rebate application and supporting documents to
  3. Mail the completed rebate application and supporting documentation to
    FirstEnergy’s Pennsylvania Utilities Residential Rebates Program
    PO Box 510861
    New Berlin, WI 53151
What is an income-eligible rebate?

Customers whose income is 150% or below the Federal Poverty Income Level, as defined by the U.S. Department of Health and Human Services, may qualify for an additional $25 rebate on these items:

  • Dehumidifier1
  • Air purifier1
  • Room A/C1
  • Smart thermostat2
  • Refrigerator
  • Freezer
  • Washer
  • Dryer
  • Dishwasher

1If the purchase was made at Lowe’s or The Home Depot and the instant discount was applied at the time of sale, submit this application for the additional $25 rebate.

2If the purchase was made at Lowe’s or The Home Depot and the instant discount was applied at the time of sale, submit this application for the additional $25 rebate.

Do I have to purchase the appliance or equipment at a particular retailer?

Any qualified appliance or equipment is eligible for a rebate, regardless of where it was purchased. However, the appliance or equipment must be installed in the home of a FirstEnergy’s Pennsylvania utilities customer, and the customer must provide a copy of the appropriate documentation.

What if I did not receive the proper documentation (receipt, invoice, etc.) to apply for the rebate?

Please contact your contractor or retailer for this information. We cannot process your rebate without receiving this information.

How do I know if a product at a participating retailer has an instant discount or is eligible for a mail-in rebate?

You can visit this page and visit the applicable product's page for details. In addition, signage within the store will indicate if the discount will be applied at the time of purchase. You can also use our “Find a Retailer” tool for instant and/or mail-in rebate store offerings.


About HVAC Rebates

How do I apply for my HVAC rebate?

After verifying your installation meets all of the minimum requirements, please submit the HVAC application form, along with a copy of your paid-in-full invoice and an AHRI certificate, one of three ways:

  1. Your contractor may submit your rebate application via a contractors-only Portal. For more information, please reach out to us at 855- 897-6394.
  2. Mail the completed rebate application and supporting documentation to:
    FirstEnergy’s Pennsylvania Utilities Residential Rebates Program
    PO Box 510861
    New Berlin, WI 53151
  3. Email the completed application and supporting documents (invoice and AHRI certificate) to us:
What is an ECM fan motor?

ECM (electronically commutated motor) fan motors typically use significantly less electricity than traditional induction furnace fans. When heating or cooling your home with a forced-air furnace or air handler, the heated or cooled air is circulated throughout your home via ductwork by a fan located inside your furnace or air handler.

What if there's something wrong with the work or the equipment installed? Who do I speak to or call?

Contact the contractor, the Better Business Bureau or the Pennsylvania Bureau of Consumer Protection.

For my central air, heat pump or ductless system, how are SEER, EER and HSPF ratings determined?

SEER (Seasonal Energy Efficiency Ratio), EER (Energy Efficiency Ratio) and HSPF (Heating Season Performance Factor) ratings are determined by entering the model number of the indoor coil, the outdoor unit, and in many cases, the air handler/furnace into the AHRI directory. If the complete system does not meet all the program requirements, you will not be eligible for a rebate. Please read the application to view the minimum requirements.

How do I know if my installation qualifies?

Please refer to the HVAC application for all minimum requirements. You may also contact us at or 855.897.6394 with any questions regarding requirements.

Will the heating and cooling equipment my contractor installed be inspected by FirstEnergy?

FirstEnergy’s Pennsylvania utilities' Residential Products Rebate Program conducts on-site verification from a sampling of program participants. By signing your rebate application, you have agreed to allow access to your home and the rebated product for verification. If selected for this verification, you will be contacted and asked to participate.

What is required on the contractor invoice/proof of purchase receipt?
  • Contractor name and contact information
  • Installation date
  • Product manufacturer and model number
  • Total cost of installation
  • Proof of payment
I'm a contractor. How do I submit a rebate for my customer?

Please email us at to request a login to our easy-to-use contractor portal. You will need to provide your customer's account information, AHRI certification number and a paid invoice.

FirstEnergy’s Pennsylvania utilities have contracted with Franklin Energy to administer this program. The site and its content are maintained by Franklin Energy.
The costs of energy efficiency programs are recovered through customer rates in accordance with PA Act 129 of 2008. For a complete list of commercial, industrial, residential, and low-income energy efficiency programs, please visit

FirstEnergy's Pennsylvania utilities do not provide a warranty or endorse any manufacturer or product.

By participating in these energy efficiency and peak demand reduction programs, customers agree to allow their utility to retain ownership of all Capacity Rights which refers to the demand reduction associated with any energy efficiency and peak demand reduction measure for which incentives were provided by the Company. Your utility will aggregate these energy efficiency demand reduction attributes into the PJM capacity market with proceeds being used to offset the program costs. 

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